GlobalExpertSolutions.com - Home Support

Hardware & Software Support

Global Expert Solutions (PCSupport Office INC) offers personalized support solution for Laptops, PC's, Mac, Printers, Router... More

GES (Global Expert Solutions) - Hub of IT experts providing on-demand help of your computing needs

SECURITY

GES's top priority is to provide peace of mind to its customers.

RELIABILITY

GES is always available, 24/7.

TRANSPARENCY

Honesty and openness are at the top of our list. Nothing to hide, ever.

Accuracy

The faster we fix it, the faster our customers can get back to work.

Managed Escalation Process

All Requests & Incidents go through an established ITIL-based process controlled by an Experienced Technical Manager

Phone & Online Helpdesk

Single Point of Contact in English & Chinese for all technical support via our Call Center & Online Support Desk

Clear & Concise Documentation

Structured & Information Dense Documentation for all Managed Systems & Project Activities

24/7 Sys. Monitoring

Real-Time Monitoring of Critical Systems & an online portal for customers to check Up-Time and Activity Metrics

On-Site Support Why GES is the appropriate option.

FULL-TIME IT EMPLOYEE

  • Expensive
  • Full-time salary + benefits
  • Wasted downtime (40% utilized)
  • Limited knowledge
  • High turnover & recruiting costs

GES YOUR IT TECHIE

  • Transparent Pricing & Transactions
  • Simple Dialogue
  • Guaranteed Resolution
  • Instant Connection
  • Record and Review Your Session

OUTSOURCED IT SERVICE

  • Average one day wait time
  • Expensive contracts and hourly rates
  • Prioritize customers based on revenue
  • Frequent upselling

GES can help with that.

    PERFORMANCE

  • Slow computer
  • Install Software
  • Updates
  • File Backups
  • Display Settings
  • Battery Life

    INTERNET

  • Web Browser Issues
  • Install Wi-Fi
  • Connect to Wi-Fi
  • Internet Speed

    EXTERNAL DEVICES

  • Mobile Devices
  • Printer Issues
  • Bluetooth Device
  • Web Cam
  • Speakers
  • External Storage Devices

    CYBERSECURITY

  • Strange Pop-ups
  • Anti-Virus/Anti-Malware
  • Unknown Emails
  • Firewall Setup
  • Network Security
Disclaimer: Global Expert Solutions (PCSupport Office INC) is an independent software Technical Support service provider for a large variety of third party products, brands and services. Any use of Trademarks, Brands, Products and Services is referential and Global Expert Solutions has no affiliation with any of these third-party companies unless such relationship is expressly specified. The services we offer may also be available on the brand Owner's Website.